A REVIEW ON THE CRITICAL SUCCESS FACTORS (CSFS) IN THE OPERATION OF HOTELS
DOI:
https://doi.org/10.5614/ajht.2018.16.1.5Keywords:
Critical Success Factors (CSFs), hotel operations, hospitality industry, Key Performance Indicators (KPIs), hotel performanceAbstract
Abstract: Critical Success Factors (CSFs) have been recognized as an important and powerful approach for the competitiveness and success of the hospitality organizations in particular hotels in the tourism industry. The implementation of some core capabilities, activities, and facilities may provide better opportunities for the hoteliers to be successful in the intensive marketplace. This article studies the CSFs for the hotels' operation in the past studies. To do this, the hotel-related CSFs for operation of different types of hotels were first compiled through the review literature. Then, the main issues, gaps, and conditions of the studies have been considered. Further studies are also suggested based on the identified gaps in the reviewed literature.
References
Avcikurt, C., Altay, H., & Oguzhan Ilban, M. (2011). Critical Success Factors for Small Hotel Businesses in Turkey: An Exploratory Study. Cornell Hospitality Quarterly, 52(2), 153. https://doi.org/10.1177/1938965509341288
Bergin-Seers, S., & Jago, L. (2007). Performance Measurement in Small Motels in Australia: (Funded by the Sustainable Tourism Co-operative Research Centre). Tourism and Hospitality Research, 7(2), 144-155.
Berry, L. L., Seiders, K., & Greshan, L. G. (1997). For love and money: The common traits of successful retailers. Managing Service Quality, 26(2), 7-23.
Bhatia, A. K. (2006). International Tourism Management. Sterling Publishers; UK ed.
Brotherton, B. (2004a). Critical success factors in UK budget hotel operations. International Journal of Operations & Production Management, 24(9), 944-969. https://doi.org/ 10.1108/01443570410552135
Brotherton, B. (2004b). Critical success factors in UK corporate hotels. Service Industries Journal, 24 (3): 19-42.
Brotherton, B., Heinhuis, E., Miller, G. A., & Medema, M. (2003). Critical success factors in UK and Dutch hotels. Journal of Services Research, 2 (2): 47-78.
Brotherton, B., & Shaw, J. (1996). Towards an identification and classification of critical success factors in UK hotels Plc. International Journal of Hospitality Management, 15(2), 113-135. Retrieved from http://www.sciencedirect.com/science/article/pii/ 027843199600014X
Bullen, C. V., & Rockart, J. F. (1986). A primer on critical success factors. In The rise of managerial computing: The best of the center for information system research, ed. C. V. Bullen and J. F. Rockart, . Homewood, IL: Dow Jones-Irwin, 383-423.
Daniel, R. (1961). Management information crisis. Harvard Business Review, 39(5), 111-121.
Fassoula, E. D. (2006). Transforming the supply chain. Journal of Manufacturing Technology Management, 17(6), 848-860.
Geller, A. N. (1985). Tracking the critical success factors for hotel companies. Cornell Hotel and Restaurant Administration Quarterly, 25(4), 77-81.
Grunert, K. G., & Ellegaard, C. (1993). "The concept of critical success factors: theory and method." In Baker, M.J. (Ed.), Perspectives on Marketing Management, Wiley, Chi, 245-74.
Hansen, C. N., & Eringa, K. (1998). Critical success factors in yield management: A development and analysis. Progress in Tourism and Hospitality Research, 4(3), 229-244.
Hua, W., Chan, A., & Mao, Z. (2009). Critical success factors and customer expectation in budget hotel segment: a case study of China. Journal of Quality Assurance in Hospitality & Tourism, 10(1), 59-74. https://doi.org/10.1080/15280080802713702
Jaafar, M. (2011). Critical success factors (CSFs): a comparison between coastal and island chalets in Malaysia. Tourism (Zagreb), 59(4), 481-496.
Keiser, J. R. (1989). Principles and practices of management in the hospitality industry. Principles and Practices of Management in the Hospitality Industry., (Ed. 2).
Ketelhhn, W. (1998). What is a key success factor? European Management Journal, 16(3), 335-340.
Rockart, J. F. (1979). Chief Executives Define Their Own Data Needs. Harvard Business Review, 57(2), 81.
Rogerson, J. M. (2013). Market segmentation and the changing budget hotel industry in urban South Africa. Urbani Izziv, (24 (2), 112-123.
Downloads
Published
How to Cite
Issue
Section
License
Manuscript submitted to ASEAN Journal on Hospitality and Tourism has to be an original work of the author(s), contains no element of plagiarism, and has never been published or is not being considered for publication in other journals. The author(s) retain the copyright of the content published in ASEAN Journal on Hospitality and Tourism. There is no need for request or consultation for future re-use and re-publication of the content as long as the author and the source are cited properly.
