Gani, Hamdan, and Kiyoshi Tomimatsu. “Using Customer Emotional Experience from E-Commerce for Generating Natural Language Evaluation and Advice Reports on Game Products”. Journal of ICT Research and Applications 13, no. 2 (September 30, 2019): 145-161. Accessed November 5, 2025. https://journals.itb.ac.id/index.php/jictra/article/view/8168.