Prioritas Pelayanan Publik Pemerintah Kota di Indonesia

Authors

  • Heru Purboyo H.P Departemen Teknik Planologi ITB
  • Eldowan Arief Departemen Teknik Planologi ITB
  • Puspita Dirgahayani Departemen Teknik Planologi ITB

Keywords:

indeks pelayanan publik, pemerintah kota, analytical hierarchy process

Abstract

This article presents one step of chain in formulation of Index of Public Service conducted by the city's government. The Index is used to compare the local government performance in delivering public service of their community. It consist of quantitative indicators which can show the public service given by local government. This article focuses on effort to obtain the weight of each indicator conducted by experts who are assumed they have the authority on
urban service. Method of Analytical Hierarchy Process is applied to structure the expert's judgment and then the result is further processed by the Expert Choice software.

Downloads

Download data is not yet available.

References

Ammons, David N. 1996. Municipal Benchmarks. Assessing Local Performance and Establishing Community Standards. Sage Publications.

Asiaweek. Asia's Best Cities 1998, 1999 and 2000. www.asiaweek.com, diakses 20 Maret 2004.

Baird and Stammer. 1997. Conceptual Model to Support Systematic Use of Performance Measures in State Transportation Agencies.

Dandekar, Hemalata. 1998. City Space and Globalization : An International Perspective. Ann Arbor: College of Architecture and Urban Planning, University of Michigan.

Dunn, William N. 1994. Public Policy Analysis : An Introduction. New Jerset: Prentice Hall, Inc.

Dwiyanto, Agus. 2002. Reformasi Birokrasi Publik di Indonesia. Pusat Studi Kependudukan dan Kebijakan. Universitas Gadjah Mada.

Friedmann, Jhon. 1999. Urban and Regional Governance in The Asia Pasific Vancouver. The Institute of Asian Research. The University of British Columbia.

Canadian Government, National Guide to Sustainable Municipal Infrastructure. Developing Level of Service.

Hall, Peter. 2000. Urban Indicatiors for Asia's Citie : From Theory to Practice. Asia Development Bank.

Heru Purboyo, Eldowan Arief, P Dirgahayani, "Menuju Perumusan Indeks Pelayanan Publik Pemerintah Kota" , Makalah disampaikan dalam Seminar Nasional Plano-45 di ITB, Bandung 4 Desember 2004.

Komite Pemantauan Pelaksanaan Otonomi Daerah (KPPOD). 2001. Pemeringkatan Daya Tarik Investasi Kabupaten/Kota.

Lembaga Administrasi Negara. 1999. Pengembangan Kebijaksanaan Pola Penilaian Kinerja Pelayanan Umum Aparat Dinas Daerah Tingkat II.

Lembaga Administrasi Negara, Badan Pengawasan Keuangan dan Pembangunan. 1999. Evaluasi Kinerja Instansi Pemerintah (Instruksi Presiden no. 7 tahun 1999).

National Guide to Sustainable Municipal Infrastructure. 2002. Developing Indicators and Benchmarks. Canada.

Saaty, L. Thomas, 1980. The Analytic Hierarchy Process : Planning, Priority, Resource-Allocatio. New York: University of Pennsylvania, McGraw-Hill, International Book Company.

Siregar, Nelson. 2002. Penyusunan Pedoman Standardisasi Pelayanan Umum di Kawasan Perkotaan, Departemen Dalam Negeri.

Suwandi, Made. 2002. Penyusunan Pedoman Standardisasi Pelayanan Umum di Kawasan Perkotaan: Penataan Kewenangan dan Standar Pelayanan Minimal (SPM). Jakarta: Direktorat Perkotaan, Departemen Dalam Negeri.

UNDP. Indicatiors Tools for Assessment and Analysis of City Governance. www.undp.org, diakses 20 Maret 2004.

UNCHS. Urban Governance Indicators. 1999. www.urbanobservatory.org/indicators, diakses 20 Maret 2004.

Downloads

How to Cite

H.P, H. P., Arief, E., & Dirgahayani, P. (2017). Prioritas Pelayanan Publik Pemerintah Kota di Indonesia. Journal of Regional and City Planning, 15(3), 32-47. Retrieved from https://journals.itb.ac.id/index.php/jpwk/article/view/4288

Issue

Vol. 15 No. 3 (2004)

Section

Research Articles

License

Manuscript submitted to JRCP has to be an original work of the author(s), contains no element of plagiarism, and has never been published or is not being considered for publication in other journals. The author(s) retain the copyright of the content published in JRCP. There is no need for request or consultation for future re-use and re-publication of the content as long as the author and the source are cited properly.