Faktor-Faktor Kritis dalam Sistem Manajemen Mutu (SMM) untuk Optimasi Profitabilitas dan Daya Saing Perusahaan Jasa Konstruksi di Indonesia

M. Fanshurullah Asa; Ismeth S. Abidin; Yusuf Latief

doi:10.5614/jts.2008.15.3.1

Authors

M. Fanshurullah Asa Program Doktoral Manajemen Konstruksi, Universitas Indonesia. Kampus Baru UI, Depok 16424, Jakarta.
Ismeth S. Abidin Fakultas Teknik, Jurusan Teknik Sipil, Universitas Indonesia. Kampus Baru UI, Depok 16424, Jakarta.
Yusuf Latief Fakultas Teknik, Jurusan Teknik Sipil, Universitas Indonesia. Kampus Baru UI, Depok 16424, Jakarta.

DOI:

https://doi.org/10.5614/jts.2008.15.3.1

Keywords:

Profitabilitas, Daya saing, Faktor-faktor kritis.

Abstract

Abstrak. Di tengah banyaknya tuntutan persaingan akan bisnis dengan menjual mutu peningkatan mutu, perusahan jasa finansial tentunya tidak terlepas dalam pelaksanaan dan pengembangan mutu produk dan jasa pada pelanggan. Sistem Manajemen Mutu Total Quality Management (TQM) telah dibuktikan sebagai teknik manajamen mutu terbaik yang pernah diaplikasikan. Studi empiris telah menyimpulkan bahwa pengaplikasian TQM dapat memberikan efek yang signifikan terhadap hasil dan dampak pada bisnis. Seiring keinginan industri agar para pemborong (subcontractors) bersertifikat, dan kemungkinan bahwa hal ini adalah prasyarat tender baru bagi perusahaan yang melayani publik, pesan yang disampaikan industri sangat jelas, yaitu apakah perusahaan mengadopsi ISO 9001:2000 dan menjadi kompetitif (mampu bersaing), atau mengabaikannya dan menjadikan hal tersebut menjadi resikonya sendiri. Namun demikian, dibalik kesuksesan banyaknya perusahaan dan negara yang mengadopsi Sistem Manajemen Mutu, ada pertanyaan yang mendasar, sejauh mana perusahaan yang sudah bersusah payah mengikuti standar internasional itu memang berhasil meningkatkan kinerja perusahaannya. Penelitian ini membuktikan secara empiris dan statistik korelasi penerapan profitabilitas dan daya saing dengan faktor-faktor kritis atau Critical Success Factor (CSF) Sistem Manajemen Mutu.

Abstract. In the middle of the emulation business competitiveness demand by selling quality development, financial company services is of course not escape in execution and development of product quality and service to the customer. Total Quality Management System (TQM) have been proved as the best technique of quality management which have applicated. Empirical study have concluded that application of TQM can give effect which is impact and result significantly to business. Along desire of industry so that all developer (subcontractors) have certificate, and possibility that this matter is prerequisite of new tender to public service company, The message by industry is very clear, do the company adopt ISO 9001:2000 and become competitive or disregarding it and become its own risk. But that way, at the opposite of successfulness the number of state and company which adopting Quality Management System, there is elementary question, how far company which have strained after follow that international standard, that is true succeed to improve its company performance. This research prove empirically and statistic correlation applying of competitiveness and profitability with Critical Success Factors (CSF) of Quality Management System.

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