Complaints and Appeals Policy
JICTRA / JOURNAL POLICIES
Complaints and Appeals Policy
Journal of ICT Research and Applications
Fair, Confidential, and Evidence-Based Handling
JICTRA provides authors and readers with the opportunity to submit complaints or appeals concerning editorial procedures, publication ethics, or editorial decisions. All complaints and appeals will be considered fairly, confidentially, and on the basis of available evidence.
Complaints and Appeals Handling Framework
Complaint or Appeal Submitted
By an author or reader
↓
Review of the Submitted Grounds
Scientific or procedural grounds and supporting information
↓
Review by Appropriate Authority
Editorial Decision Appeals
Editor-in-Chief or another qualified editor not directly responsible for the original decision, where appropriate.
Complaints Involving the Editor-in-Chief
Independent handling by the publisher or another designated authority.
↓
Fair and Confidential Assessment
Consideration of the available evidence
This diagram summarizes the general handling framework. The reviewer or authority involved depends on the nature of the complaint or appeal.
01 Submission of Complaints and Appeals
Authors and readers may submit a complaint or appeal concerning editorial procedures, publication ethics, or an editorial decision.
Matters That May Be Raised
Editorial Procedures
Concerns regarding the procedures followed during the journal's editorial process.
Publication Ethics
Concerns relating to compliance with research and publication ethics.
Editorial Decisions
Appeals concerning decisions made during the manuscript evaluation and editorial process.
02 Grounds for Editorial Decision Appeals
An appeal against an editorial decision must provide clear scientific or procedural grounds and should not merely express disagreement with the outcome.
Requirements for an Appeal
Appeals must be supported by a clear scientific or procedural basis. Disagreement with an editorial decision alone is not sufficient grounds for an appeal.
Types of Appeal Grounds
Scientific Grounds
A substantiated concern relating to the scientific evaluation of the manuscript.
Procedural Grounds
A substantiated concern regarding the application of editorial procedures.
03 Review of Editorial Decision Appeals
Appeals will be reviewed by the Editor-in-Chief or another qualified editor who was not directly responsible for the original decision, where appropriate.
Appropriate Editorial Review
The review of an appeal may be assigned to a qualified editor who was not directly involved in the original editorial decision, where appropriate.
04 Complaints Involving the Editor-in-Chief
Complaints involving the Editor-in-Chief will be handled independently by the publisher or another designated authority.
Independent Handling
When a complaint concerns the Editor-in-Chief, responsibility for handling the complaint rests with the publisher or another designated authority to maintain independence.
05 Fairness, Confidentiality, and Evidence-Based Assessment
JICTRA will consider complaints and appeals fairly, confidentially, and on the basis of available evidence.
Principles of Complaint and Appeal Assessment
Fairness
Complaints and appeals are assessed fairly and without prejudgment.
Confidentiality
Information relating to complaints and appeals is handled confidentially.
Evidence-Based Assessment
The assessment is based on the available evidence and relevant scientific or procedural considerations.
Core Complaints and Appeals Principles
Right to Submit: Authors and readers may submit complaints or appeals concerning editorial procedures, publication ethics, or editorial decisions.
Grounds for Appeal: Editorial decision appeals must provide clear scientific or procedural grounds.
Editorial Review: Appeals are reviewed by the Editor-in-Chief or another qualified editor, as appropriate.
Independent Handling: Complaints involving the Editor-in-Chief are handled by the publisher or another designated authority.
Fairness: Complaints and appeals are considered fairly.
Confidentiality: Information is handled confidentially.
Evidence-Based Assessment: Consideration is based on available evidence.
Grounds for Appeal: Editorial decision appeals must provide clear scientific or procedural grounds.
Editorial Review: Appeals are reviewed by the Editor-in-Chief or another qualified editor, as appropriate.
Independent Handling: Complaints involving the Editor-in-Chief are handled by the publisher or another designated authority.
Fairness: Complaints and appeals are considered fairly.
Confidentiality: Information is handled confidentially.
Evidence-Based Assessment: Consideration is based on available evidence.
Journal of ICT Research and Applications
Institut Teknologi Bandung (ITB)
